Key Assurance: Cozytribe does not sell or rent any personal information to third parties.
1. What Information We Collect
We collect personal information to enhance your shopping experience and provide exceptional service. This includes:
Identity and Contact Details: Your name, date of birth, phone number, email address, billing and delivery addresses, purchase history, and customer service interactions.
Payment and Transaction Data: Details like bank name, card type, or partial card number (depending on the payment method).
Technical Information: IP address, browser type, operating system, language preferences, and device information.
Marketing Preferences: Your preferences for receiving promotional communications and updates.
Social Media Data: Publicly available information and interactions from your social media profiles.
2. How We Collect Information
You may provide information directly to us in various ways, including:
- When you register on our website or subscribe to our newsletter.
- While making purchases or participating in promotions and giveaways.
- By filling out forms, such as product feedback or diagnostics.
Examples of data shared include your name, email, purchase preferences, and content like reviews or photos.
3. How We Use Your Information
We use the information collected to:
- Customize and improve your experience by tailoring communications and recommendations.
- Process transactions, manage orders, and provide customer support.
- Maintain purchase records for service improvements.
- Share updates about promotions, discounts, and events relevant to you.
Your information may also be used for additional purposes, disclosed at the time of collection.
4. Cookies and Analytics
To deliver a seamless browsing experience, Cozytribe utilizes cookies and analytics tools.
Cookies: These small files store details like your preferences, shopping cart items, and browsing history, enabling us to personalize your experience.
Google Analytics: Helps us analyze website traffic and improve performance by tracking page views and navigation.
Social Media Integration: Platforms like Facebook and Instagram allow you to share products and interact with us easily.
You can manage cookie preferences through your browser settings. Rejecting cookies may limit certain features.
Opt-Out: Disable Google Analytics tracking via this plugin.
5. Communication Preferences
You can choose to receive updates through:
Text Alerts: Notifications about products, tips, events, and promotions (approximately four messages monthly).
Email Newsletters: Campaign highlights, offers, tips, and exclusive discounts (up to two newsletters weekly).
These services are free, and you can unsubscribe anytime by emailing [email protected].
6. Sharing Your Information
We only share your data with trusted partners when necessary for:
- Processing transactions through banks, payment providers, and delivery services.
- Collaborating with marketing agencies or web hosts to improve our services.
- Meeting legal obligations, such as tax compliance or responding to law enforcement.
7. How We Protect Your Data
We prioritize the security of your personal information by implementing:
SSL Encryption: Ensures secure transactions and payment data protection.
Secure Storage: Personal data is stored on protected servers.
Automated Payment Processing: Transactions are handled securely through PayPal, so we do not retain sensitive financial details.
Although no system can guarantee complete security, we continuously update our measures to minimize risks and safeguard your data.
8. Data Retention
We retain your information for as long as you have an account or require our services. In some cases, data may be stored longer to comply with legal obligations or prevent fraud.
9. Your Rights and Consent
You have the right to:
- Withdraw your consent for data processing at any time.
- Access, update, or delete your personal information, subject to legal requirements.
- Request the correction of inaccuracies in your data.
To exercise these rights, contact us at [email protected]. Note that withdrawing consent may limit access to certain services.
10. Policy Updates
We may update this Privacy Policy as needed to reflect changes in our practices or for legal reasons. Updates will be posted on this page, and significant changes may be communicated via email.
We encourage you to review this page regularly to stay informed about how we protect your privacy.
Cozytribe is committed to ensuring your privacy and data security. For any questions, concerns, or requests, reach out to us at [email protected]. Thank you for trusting us with your personal information!